In case you’ve purchased a hosting plan and you’ve got some inquiries with regards to a specific feature/function, or in case you have faced a certain difficulty and you need support, you should be able to touch base with the respective customer service staff. All web hosting providers deploy a ticketing system no matter if they provide other ways of contacting them aside from it or not, due to the fact that the easiest way to deal with a problem most often is to use a ticket. This model of correspondence makes the responses sent by both sides simple to follow and permits the client care team members to escalate the situation in the event that, for example, a server admin needs to intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to use at least 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Non-stop switching from one account to the other might be a burden, not to mention the fact that it takes quite a long time for the majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting isn’t separate from the hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with only a couple of clicks, without needing to leave your web hosting account. The ticketing system comes with a quick-search field, so you can track down the status of de facto any ticket that you’ve already posted, if necessary. Also, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a particular problem before you actually submit a ticket. The ticket response time is maximum one hour, so you can get swift assistance at any specific time and in case our customer care team advises you to do something inside your account, you can do it instantaneously without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting plans, which implies that you will not need one more platform to get in touch with our tech support team – you can do this on the spot in case you confront an issue. Posting a new ticket requires a few mouse clicks and tracking down an older one is equally simple. With our clever search box, you can swiftly find any ticket that you’ve already posted. You can post a ticket at any moment since our customer support staff representatives are available day and night and answer in less than sixty minutes, even though it rarely takes that much to get a reply. With Hepsia, you’ll have everything in one place and you can forget about having to log in and out of 2 or more platforms to troubleshoot a simple issue.