In case you’re a site owner, a problem may always surface and it does not necessarily need to be related to the hosting service itself. For instance, something could go wrong when you update a script or some crucial data might be modified or deleted incidentally. Whatever the nature of the problem may be, you’ll need to touch base with the customer care team and ask them to restore a backup or to assist you in solving the problem that you’re facing. How promptly they will do this will determine the length of time that your sites will be unavailable. For certain sites like community portals or online stores, a lengthened unavailability can too often mean losing clients and money. Because of this, it is rather important that you use the services of a web hosting company that offers not only a good tech support service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our Linux web hosting and you have a question or stumble upon an obstacle, you can touch base with us 24/7 by submitting a client support ticket or by writing an e-mail and we will make certain that you receive a response in no more than 60 minutes. If the issue can be sorted out, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we will provide you with all the needed info – what settings to check, what possible solutions to try, and so on. Normally, you will get an answer within no more than half an hour, which goes to say that waiting for hours and hours or even for more than one day to obtain support is something impossible. Our 60-minute reply guarantee is valid for any question that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a helpdesk ticket from your web hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain an answer within one hour max. You can contact us at all times with regard to general, technical or billing matters and since we will be at your service night and day, you’ll invariably obtain support without delay. Depending on the specific question or issue, we will supply you with more details, fix the problem if it’s been caused by something within our reach or tell you what to do on your end if you have to change a given setting for an application that we don’t have access to. You can just forget about waiting around for an entire day for each answer. As it is, in most cases we reply to emails and tickets within 20-25 minutes max.