The presence of the customer and technical support that a web hosting company offers can tell you a lot about the services which they supply too. In the event that you are allowed to use only email messages and / or tickets, you have most likely come across a reseller and not the actual website hosting provider. When this is the case, you'll probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may have to contact the actual hosting company for further assistance. If the supplier provides you with different ways of communication with fast response time available at any time, they are most likely the top provider, not only a reseller. Which means that you'll get well-timed assistance and top quality support as they will have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is generally better to communicate with your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the significance of getting assistance without delay, so our web hosting services feature 24/7 support as well as several options for communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up purchasing a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. Unlike the vast majority of suppliers out there today, we reply to all tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to receive prompt assistance, in particular when your website is not working as it should be for whatever reason. All our Linux semi-dedicated hosting plans feature 24/7 customer and technical support, thus in case something happens, you can use several ways to let us know - telephone line with several local numbers globally, live chat, email messages and tickets. The first two options are for pre-sales, billing and common issues, which means that if you don't have an account yet, for example, you're able to get extra details about our solutions, or we will assist you with less complicated tech issues. The other two methods are for solely tech troubles or everything that is more time-consuming due to the fact that it's easier to follow the correspondence between you and our tech support crew. The warranted max response time for them is merely an hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day so as to receive support as you may have to do with various other service providers.

24/7 Customer Support in VPS Servers

If you buy a VPS server from our company, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you're an active customer and you require assistance with a technical issue which requires longer time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail message and we will handle the issue and send you an answer within the hour. The answer time is guaranteed 24/7, including holidays and weekends, still for the vast majority of problems it takes no more than 30 mins to get support. Our support service covers the VPS and all pre-installed software it includes, so if you need help with third-party software, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have timely support in general, let alone when you operate a whole server, that's why each and every dedicated server that we supply features 24/7 support with 1-hour answer time guarantee regardless of the problem. The service is totally free for any type of problems with your server or the software that was installed from our administrators during the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You can either open a trouble ticket from the billing area or you can send an email message, and the actual reply time for both rarely surpasses thirty minutes since we have admins available 24x7. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to add to your server plan through the billing Control Panel.